Deliveries & Returns


How do you deliver?

All orders qualify for free UK delivery. Once placed, we confirm your order via email, and we will update you once your screens are on their way to you, providing you with delivery details.

For orders placed before 11am, screens are delivered the next day. Any orders placed after 11am will be dispatched on the following day, and arrive 2 days after your order was placed.

WHERE DO YOU DELIVER?

We offer free UK wide delivery on all our garden screens.

We also deliver across Europe. European orders are dispatched the same day if placed before 11am GMT or the following day if placed after 11am GMT. Shipping times will vary, but should be no more than 5 days. You will be updated via email with details of estimated arrival time as soon as your order is processed.

WHAT IF I CHANGE MY MIND?

Absolutely no problem. We offer a 14-day no questions asked returns policy. You can change your mind at any time once your order is placed. Simply contact us and we will cancel your order. If the order has already left us simply send it back to us, no questions asked.

WHAT IF MY SCREENS ARRIVE DAMAGED?

We go to great lengths to protect our screens. In the extremely unlikely event that your goods are damaged on arrival please contact us with a picture of the damage as soon as possible so we can raise this with our delivery partners and send you a replacement.

I WOULD LIKE TO RETURN MY SCREENS

If you would like to return your screens, that is no problem, we offer a no questions asked 14-day returns policy. Simply contact us and we can arrange a delivery partner to collect them from you. Due to the large size of the products we cannot offer free returns but we offer very competitive rates for the items to be returned. You are also free to choose your own delivery company to return screens to us. We reserve the right to deduct an amount from the refund should there be any damage caused to the screen by the client that would make it unsaleable. For example, if you had drilled into the screen before returning it to us.